Well, first of all I will say that I like one of the foods -- a spirulina flake that I ordered before I got my tropheus since that's what they were eating before I got them and I wanted to wean them gradually to NLS. I had no problem with that first order.
The second time I tried a couple other pellet foods for my plecos and I needed some breeding caves for my calvus and plecos. It took two weeks for my order to arrive and three of the five caves I ordered weren't in the box and there was no explanation why!! One of those caves that I did get was cracked.
It took me several attempts over about a one month period to get the problems resolved.
I wasn't really happy with the food either. A lot of it was crushed and unusable.
Details and some photos are at this link -- you'll recognize my avatar, different username. . . . www.riftlakecichlids.com/kensfish
I have read lots of positive reviews of his food and service, so I don't know why I had such a problem. I just know that I won't try again. I felt it was bad business to send an incomplete order with no contact to tell me why or even if the rest of the order was ever going to be sent and no mention of refunding for the missing items.
PS. I still have some of that food pictured if anyone wants some. My fish won't eat it. :tongue:
The second time I tried a couple other pellet foods for my plecos and I needed some breeding caves for my calvus and plecos. It took two weeks for my order to arrive and three of the five caves I ordered weren't in the box and there was no explanation why!! One of those caves that I did get was cracked.
It took me several attempts over about a one month period to get the problems resolved.
I wasn't really happy with the food either. A lot of it was crushed and unusable.
Details and some photos are at this link -- you'll recognize my avatar, different username. . . . www.riftlakecichlids.com/kensfish
I have read lots of positive reviews of his food and service, so I don't know why I had such a problem. I just know that I won't try again. I felt it was bad business to send an incomplete order with no contact to tell me why or even if the rest of the order was ever going to be sent and no mention of refunding for the missing items.
PS. I still have some of that food pictured if anyone wants some. My fish won't eat it. :tongue: