My name is Emily and I have been keeping fish for a long time, I have ordered fish from many places online and I have never had such a bad experience as I did.
I ordered 1 Purple Flowerhorn Cichlid from RFI, the price wasn't bad, 17.95, but the fish I received after many rescheduled arrival dates was completely unacceptable. He was less then 1 inch long, even though he was advertised as 2-3 inches. He was also absolutely covered in Ich, his eyes where even infected. When I called the manager, Tom Meador he was rude to me. He told me that there was no way that the fish could have gotten ich in his tank because he kept them all at 88- 90 degrees... You can't keep fish at that temperature, no way. He refused to replace the fish, even though they apparently "strive to ship out healthy fish" which he has obviously failed to do.
When I received the flowerhorn, disappointed, I called Tom and was very polite and asked if I could please get a replacement fish, as they do not do cash refunds. He proceeded to tell me that the spots I was seeing was not ich, but abrasion from being caught by the net, but it was obviously ich, and I've never seen any fish get any abrasion from getting captured by a net. After this, he admitted, maybe it is sick, but that I am doing the right thing to treat it.
I still haven't even gotten a response back from Tom, and I'm angered by this horrible customer service, it should never be a customers responsibility to take care of a problem that a fish has when it is received. Especially when they are guaranteed healthy fish. Then Tom makes me out to be stupid and to know nothing about fish. Bad place to get anything from. Don't ever shop there and tell everyone you know. This place needs to be put out of business so no more unsuspecting customers fall victim to this outrage.
I ordered 1 Purple Flowerhorn Cichlid from RFI, the price wasn't bad, 17.95, but the fish I received after many rescheduled arrival dates was completely unacceptable. He was less then 1 inch long, even though he was advertised as 2-3 inches. He was also absolutely covered in Ich, his eyes where even infected. When I called the manager, Tom Meador he was rude to me. He told me that there was no way that the fish could have gotten ich in his tank because he kept them all at 88- 90 degrees... You can't keep fish at that temperature, no way. He refused to replace the fish, even though they apparently "strive to ship out healthy fish" which he has obviously failed to do.
When I received the flowerhorn, disappointed, I called Tom and was very polite and asked if I could please get a replacement fish, as they do not do cash refunds. He proceeded to tell me that the spots I was seeing was not ich, but abrasion from being caught by the net, but it was obviously ich, and I've never seen any fish get any abrasion from getting captured by a net. After this, he admitted, maybe it is sick, but that I am doing the right thing to treat it.
I still haven't even gotten a response back from Tom, and I'm angered by this horrible customer service, it should never be a customers responsibility to take care of a problem that a fish has when it is received. Especially when they are guaranteed healthy fish. Then Tom makes me out to be stupid and to know nothing about fish. Bad place to get anything from. Don't ever shop there and tell everyone you know. This place needs to be put out of business so no more unsuspecting customers fall victim to this outrage.
