came home to a sad sad sad scene

[Addicted2CAs]

Re: came home to a sad sad sad scene

I have no problem telling u theChad I just don't want to blast them online.  

Why not? Because you would be "the bad guy?" They sold bunk product, which happens, and refused to make it right. The warning should be put out there so that other consumers at least have a heads up before walking in that store. Like chad said, it probably won't stop most from shopping there but being in the know as to their business practices potentially keeps others from having the same thing happen. I personally won't give money to any business that won't make things right with something so simple.

 

[anderson_p_r]

Re: came home to a sad sad sad scene

We had the same thing happen years ago in our community 29g. Heater malfunctioned over night and cooked all the fish. Our LFS did the same thing, "we didn't build it", "call the manufacturer." We contacted the manufacturer and they offered to reimburse us the costs of the heater and lost fish if we could provide original purchase receipts for every one of them. At that point we just let it go.

 

[nick_76]

Re: came home to a sad sad sad scene

I had a filter malfunction which was supposed to be agitating the surface of my tank, suffocated a tankload of discus while I slept in the next room. the lone survivor took 10 hours of reoxygenating the water before he completely revived. all the smaller, cheaper fish survived. go figure.

lesson learned: don't do massive water changes or maintenance late at night and then go to bed. do it early enough to catch any problems before calling it a day.

and don't depend on spraybars for gas exchange

 

[iandraco]

Re: came home to a sad sad sad scene

that really sucks. sorry for your loss

 

[fishyladdy]

Re: came home to a sad sad sad scene

Thanks for everyone's input but I have decided to just cut my losses and buy some new fish

 

[nick_76]

Re: came home to a sad sad sad scene

yea, buy new fish...elsewhere....but let the reset of us know who you were dealing with....if nothing else so we can deal with them, informed and cautiously...

 

[TheFishPimp]

Re: came home to a sad sad sad scene

sorry for your losses. equipment failures suck

TFP

 

[Cory]

Re: came home to a sad sad sad scene

While obviously you didn't buy this heater from me. If it's a heater I carry in my store I'll exchange it for you and get it sent back to the manufacturer. As a small business it should be easy to get that replaced by the wholesaler.

I'd also like to offer you $10 store credit to help get your tank back under way. Fortunately not all small business owners treat customers badly. I'd like to offer you the opportunity to experience the new way of doing business in aquatics.

 

[Madness]

Re: came home to a sad sad sad scene

While obviously you didn't buy this heater from me. If it's a heater I carry in my store I'll exchange it for you and get it sent back to the manufacturer. As a small business it should be easy to get that replaced by the wholesaler.

I'd also like to offer you $10 store credit to help get your tank back under way. Fortunately not all small business owners treat customers badly. I'd like to offer you the opportunity to experience the new way of doing business in aquatics.

:clap: :spoton: :clap: 

 

[lloyd378]

Re: came home to a sad sad sad scene

That's awesome Cory!!!!! This is top notch. Next time I'm up north, I definitely need to get up to your shop. This makes me want to start a community tank so I can support your business. Again, Cory, this is really impressive

 

[Gryphon]

Re: came home to a sad sad sad scene

Cory, you sir are awesome!

 

[fishyladdy]

Re: came home to a sad sad sad scene

thanks alot cory ive never been to ur store before but have always wanted to stop in this will give me a good reason too

 

[LuminousAphid]

Re: came home to a sad sad sad scene

Cory knows what's up, totally worth the trip to come down here to edmonds, as you can see! Or, I will even bring you stuff out to snohomish if I'm going hiking out on Hwy 2!

Seriously though, make the hour trip to stop in, and support a local business who knows how to keep customers happy

 

[fishyladdy]

Re: came home to a sad sad sad scene

yeah i just sold my car so once i get a new car i definitely will try to make it down there

 

[plaamoo]

Re: came home to a sad sad sad scene

While obviously you didn't buy this heater from me. If it's a heater I carry in my store I'll exchange it for you and get it sent back to the manufacturer. As a small business it should be easy to get that replaced by the wholesaler.

I'd also like to offer you $10 store credit to help get your tank back under way. Fortunately not all small business owners treat customers badly. I'd like to offer you the opportunity to experience the new way of doing business in aquatics.

That's the way to do business!

 

[Dave Sanford]

malfunctioning heater

Sorry to read of your experience. I see why you don't want to reveal the shop where you bought it but i'd like to know the brand so i could avoid it in the future!

 

[twoohsix]

Re: came home to a sad sad sad scene

gotta give props to aquarium co-op for stepping up like that

 

[Anonymous]

Re: came home to a sad sad sad scene

Seriously though, make the hour trip to stop in, and support a local business who knows how to keep customers happy

Snohomish  is only about 25-35 min tops to Edmonds