came home to a sad sad sad scene

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fishyladdy

New Member
came home to a sad sad sad scene

so i got a new heater today, cherry barbs, guppies, tiger barb (i think) a couple platys and one other fish and put the heater and fish in my little tank. well the temperature thing must have been broken because i went to the pet store and came back and my temperature in the tank was 100+ degrees.. needless to say.. all my community fish died :( broke my heart :(
so much money spent and wasted because of a broke heater... sad day. anyways i thought id share my sad news :(
 
DMD123

DMD123

Administrator
Staff member
Contributing Member Level III
Re: came home to a sad sad sad scene

Sorry to hear. :( 
 
A

Anonymous

Guest
Re: came home to a sad sad sad scene

:( Sorry about the fishes
 
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fishyladdy

New Member
Re: came home to a sad sad sad scene

Thanks guys :( it sure broke my heart. I feel so bad I shouldn't have left the house but I figured since the heater was new it would be ok :/ guess not
 
Madness

Madness

Well-Known Member
Staff member
Re: came home to a sad sad sad scene

I would be furious and have a few choice words with the manufacture of that heater and if anything try and get something from the place that sold you that heater
 
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fishyladdy

New Member
Re: came home to a sad sad sad scene

Yeah I called the store and they told me they couldn't do anything about it and to call the company who made it. So I did and was put on hold for 1 hour I finally got made and hung up. Lol
 
DMD123

DMD123

Administrator
Staff member
Contributing Member Level III
Re: came home to a sad sad sad scene

I have had good success dealing with manufacturers. Just be calm in the way you speak to them and dont be afraid to ask for something in compensation. Dont know if they would give you money for fish but dont be afraid to ask. At the least they should replace or refund the price of the heater.

What company are you dealing with that had you on hold for so long?
 
C

cichlid-gal

New Member
Re: came home to a sad sad sad scene

Sorry for your losses. Alot of fish get killed by malfunctioning heaters...it is all to common.
 
K

KaraWolf

Member
Re: came home to a sad sad sad scene

seriously sucks :/ I got a heater from a friend a while ago and it nearly fried my poor fish, saved them all with a giant water change and trashing the old heater. I wish you lots of luck talking to the manufacturer. New heaters aren't supposed to do this 0.o
 
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Anonymous

Guest
Re: came home to a sad sad sad scene

Wait wait wait.....

So, you purchased a heater & it was defective & killed your fish like the same day?! Um, I would be going back to the LFS and raising hell. Even though its a manufacturers defective product the STORE needs to stand behind its product and reimburse you!!!! At the very last the store should be 1. giving you your $$$ back for the heater or replacement + some sort of store credit for the fish loss. I can see the store pushing responsibility off on the manufacturer if it was like a month later but its only been less than 24 hours later! This is a in store responsibility!

I too once had a situation where it was clear the LFS should have fully reimbursed me. The manager was wiggling out of it and wanted to give only a partial refund. Towards the end i became bold, raising my voice so other patrons could hear, told them if they wouldn't do the right thing they where about to loose a customer that on average spends $1000 (at lest ) annually at the store. I actually left the product right there on the table and left! Needless to say, the OWNER tracked me down using the receipt I left and looked me up. Completely apologized, gave me a full refund!

Oh, I would be sooo upset, shoot I am upset just thinking about it!
 
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fishyladdy

New Member
Re: came home to a sad sad sad scene

Yeah it was a little pet store and the manager won't do anything for me I've talk to him twice now. He said its not there fault and Ishould have been more careful I'm like are u kidding me?? How was it my fault?? I've spent so much money at there stupid store and they all know me well but they aren't gonna at least give me store credit for the heater?? That's coldd right there. I don't have a receipt but Ihave the packaging it came in and they had just seen me in there earlier that day. I was pissed off and I still am. It killed 30+ fish and most of my live plants :( oh well I guess I will just except my losses and sell a few things so I can get some new fish to start me off again. :( thanks for the kind words everyone
 
pbmax

pbmax

Active Member
Re: came home to a sad sad sad scene

Wow, that's awful. I say post a review on here about them explaining that - at least steer fishbox folks away from them. Store credit for a defective heater is such a small investment in a lot of future spending on your part... the management is extremely myopic to refuse to even take it back.
 
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Anonymous

Guest
Re: came home to a sad sad sad scene

pbmax said:
Wow, that's awful.  I say post a review on here about them explaining that - at least steer fishbox folks away from them.  Store credit for a defective heater is such a small investment in a lot of future spending on your part... the management is extremely myopic to refuse to even take it back.
Click to expand...
Totally!!! I would like to know where this is as well. You could PM me if u dont want to broadcast it. But, yeah, POST a rating here! I gave a heads up on a review, see RATE OUR FISHSTORES , Jones Pet Co.
 
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fishyladdy

New Member
Re: came home to a sad sad sad scene

the thing is that its a small family business and i dont wanna put anyone on blast you know? im not like that, id feel bad. like i know i shouldnt feel bad but i would if i put them on blast.
 
pbmax

pbmax

Active Member
Re: came home to a sad sad sad scene

I don't blame you; I generally don't post negative reviews either, but I would if I were upset enough.

It's sad that some small business owners still haven't realized that the only way they'll thrive in today's market is through value-added service. They can't compete on price or selection, so they have to compete, at least in part, on service. And while it may suck for them, sometimes that means taking responsibility for the mistakes of others.
 
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Addicted2CAs

Member
Re: came home to a sad sad sad scene

theChad said:
pbmax said:
Wow, that's awful.  I say post a review on here about them explaining that - at least steer fishbox folks away from them.  Store credit for a defective heater is such a small investment in a lot of future spending on your part... the management is extremely myopic to refuse to even take it back.
Click to expand...
Totally!!! I would like to know where this is as well. You could PM me if u dont want to broadcast it. But, yeah, POST  a rating here! I gave a heads up on a review, see RATE OUR FISHSTORES , Jones Pet Co.
Click to expand...
^^This.^^ I have learned over the years that anger, yelling, choice words etc gets you nowwhere. Hit them where it hurts, their bottom line. Bad reviews and negative word of mouth can do some serious damage to a companies reputation and bottom line, especially when it is a small mom and pop store. As chad stated that is complete BS as it was no more than 24h and the owner wouldn't help you out on a, what, $20 heater?! They obviously don't value the customers that keep them in business, slam them!
 
Madness

Madness

Well-Known Member
Staff member
Re: came home to a sad sad sad scene

This reminds me of a time way back. I had some issues with a couple heaters, cant remember the brand, but I was in the Petsmart near my home, and mentioned that i had 4 of these heaters that are not very old and none of them work. So the girl went and spoke with the manager and he came over and told me that they (Petsmart) carry this type of heater, and if I wanted to bring the heaters to them, they would give me store credit. That was 4 heaters at $30 ea.

I have been going to this Petsmart ever since.

I would call them out. No if ands or buts about it.
 
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Anonymous

Guest
Re: came home to a sad sad sad scene

fishyladdy said:
the thing is that its a small family business and i dont wanna put anyone on blast you know? im not like that, id feel bad. like i know i shouldnt feel bad but i would if i put them on blast.
Click to expand...
Um, seriously? So your telling me you got ripped off yet you won't tell us who ripped you off? Here all this time i thought we where friends!

Here's the overall deal in my world. More than likey this store is also MY LFS or a place i frequent
So in telling me or giving a review more than likely WONT stop me from shopping there BUT i would be cautious about purchasing items now knowing their "return" policy.

Im just saying....
 
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